FedEx Enhances Shipping Experience for E-tailers across Sub-Saharan Africa


FedEx Express, one of the world’s largest express transportation companies, is enhancing the online shipping experience for its customers. The new automated e-commerce capability in FedEx Ship Manager™ (FSM) supports small businesses and e-commerce merchants across Sub-Saharan Africa (SSA), helping them to efficiently manage their shipments online.

Available across 45 countries and territories in the Middle East, India Subcontinent and Africa (MEISA), this enhancement to FSM allows businesses to create shipments and paperwork from their online orders in a few simple steps, saving considerable time compared to manually entering information to create shipping labels. Customers will now be able to synchronise their Shopify, BigCommerce, WooCommerce, and PrestaShop store with FSM at More e-commerce platforms and marketplaces will be added over time.

In addition, FedEx customers can now:

  • Link their e-commerce platform or marketplace with FSM to automatically download their order information.
  • Create and print labels for multiple orders in one click and sync with electronic trade documents for a smooth clearance process.
  • Synchronize update of tracking numbers and order status on sales channels, notifying buyers that orders have been shipped.

Nitin Navneet Tatiwala, vice president of FedEx Express Middle East, Indian Subcontinent, and Africa (MEISA) marketing, said, “Our mission at FedEx is to make shipping effortless for everyone. Prioritizing service excellence through flexible, straightforward, and innovative solutions helps us create smart logistics, ensuring a seamless and hassle-free shipping journey. This, in turn, empowers small and medium enterprises to gain a competitive edge and foster business growth.”

FedEx is building out its e-commerce offerings and adding a wide range of solutions. These include B2B marketplace integration through FedEx Compatible and Alliances programs, customizable last-mile delivery options plus direct messaging and convenient tracking through digital tools like FedEx Mobile solution and FedEx Reporting  which gives consumers  the assurance that their package has been delivered to their doorsteps.