The woes of sub-standard services and inefficiencies at the Port of Durban seem to destined to stay with us for the foreseeable future. The Road Freight Association (RFA) notes with dismay that the process of introducing private players into the Port of Durban – specifically Pier 2, has been dealt a serious stumbling block – […]

In the aftermath of the recent High Court judgement on the Durban Container Terminal (DCT) Pier 2, the Southern African Association of Freight Forwarders (SAAFF) underscores the pivotal role of robust private sector participation in South Africa’s logistics network. The judgement, which halted the contract between Transnet and International Container Terminal Services Inc. (ICTSI), is […]

Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than ever before, meaning customers are not forced to endure a customer experience (CX) that is characterised by clutter or unnecessary friction. We’ve all experienced difficult customer experiences. Just recently, I opted to use WhatsApp to engage with a business but […]