SNA Explore
Are we doomed to an endless backwards and forwards at Pier 2 (Port of Durban)?
The woes of sub-standard services and inefficiencies at the Port of Durban seem to destined to stay with us for the foreseeable future. The Road Freight Association (RFA) notes with dismay that the process of introducing private players into the Port of Durban – specifically Pier 2, has been dealt a serious stumbling block – […]
SAAFF Calls for Enhanced Private Sector Involvement and Reforms in South Africa’s Port Operations
In the aftermath of the recent High Court judgement on the Durban Container Terminal (DCT) Pier 2, the Southern African Association of Freight Forwarders (SAAFF) underscores the pivotal role of robust private sector participation in South Africa’s logistics network. The judgement, which halted the contract between Transnet and International Container Terminal Services Inc. (ICTSI), is […]
SNA News
How to simplify customer interactions for happier, more loyal customers
Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than ever before, meaning customers are not forced to endure a customer experience (CX) that is characterised by clutter or unnecessary friction. We’ve all experienced difficult customer experiences. Just recently, I opted to use WhatsApp to engage with a business but […]