Unlocking economic growth – standards imperative for South Africa’s global competitiveness

Boosting the adoption of international and local standards is crucial for South Africa to enhance economic growth and competitiveness on the global stage. Oliver Naidoo, Managing Director of JC Auditors, a leading SANAS-accredited certification body, asserts that while implementing standards in individual businesses offers clear advantages, on a larger scale, it can significantly alter the […]

Continue Reading

Embracing AI to help reshape business dynamics and customer interaction – propelling innovation and creativity

World Innovation and Creativity Day fell on the 21st of April, reminding us of the boundless potential inherent in human ingenuity and technological advancement. Artificial Intelligence (AI) stands at the forefront of this celebration, reshaping the landscape of business operations and customer engagement. The combination of advanced data analytics with cloud computing has propelled AI […]

Continue Reading

Digital transformation drives resilience in Africa’s manufacturing sector

There’s no avoiding the reality that we’re in a tough economic cycle laden with global and local uncertainty. Since 2020, the manufacturing sector has undergone a period of unprecedented change. Multiple overlapping – and largely unpredicted – macro-level shocks have combined to create a radically changed world. A recent report from SYSPRO shows that Africa […]

Continue Reading

Unlocking innovation through collaboration

Universal Plywoods (UP) has added four Serco-built curtainsider trucks to its fleet after testing a prototype and being highly impressed with the results. UP and Serco enjoy a fruitful 12-year partnership which started following product testing and collaborative design consultations between the companies’ technical teams which resulted in Serco’s selection of UPM’s WISA-coated birch plywood […]

Continue Reading

Supercharging telecommunications talent – specialised recruitment’s key role in uncovering industry skills

The telecommunications space evolves rapidly, and the skills for this industry are in global demand. This can make it a challenge for telecommunications companies to not only identify but also attract the right talent. To keep pace, internal upskilling is critical, but this in turn can only be achieved with the right people in place. […]

Continue Reading

Self-Discipline: The Fuel that Supercharges Contact Centre Sales

In the fast-paced world of contact centres, where each interaction is a chance to sell and encourage customer loyalty, one key element emerges as a game-changer: self-discipline. “Amidst the pressures and targets that are characteristic of the industry, developing a culture of self-discipline among agents boosts sales productivity and seamless debit order collections at the […]

Continue Reading

ESG Research Unveils Critical Gaps in Responsible AI Practices Across Industries

Qlik®, a global leader in data integration, analytics, and artificial intelligence (AI), has sponsored a study by TechTarget’s Enterprise Strategy Group (ESG) to shine a light on the state of responsible AI practices across industries. This landmark research delves into the pressing need for robust ethical frameworks, transparent AI operations, and cross-industry collaboration to navigate […]

Continue Reading

Transportation and Logistics Sector Risk Outlook

The transportation and logistics industry has been battling the operational and commercial fallout of multiple global crises, including the COVID-19 pandemic and geopolitical conflicts. Because of the industry’s significance for the global economy, risks and challenges facing the industry will continue to receive scrutiny. Aon’s latest Global Risk Management Survey highlights the top risks that […]

Continue Reading