South African outsourcing firm Sigma Connected has announced its expansion into the United States in a move which hopes to deliver 500 new jobs in Western Cape by 2025.
The company, which offers ‘white label’ customer contact centre and debt collection services across the financial services, telecommunications, energy and retail sectors, will deliver its customer service offering to its US clients from the company’s offices in Diep River and Mitchells Plain where Sigma Connected has already grown to employ 3,500 people in the past two years.
To drive forward the new US business, Sigma Connected US LLC has appointed John Moody as Vice President of Collections and Recoveries, focusing on business development, sales and growing Sigma Connected’s client base in the US. He will report into the Group’s Chief Commercial Officer, Ben Jones.
Ben Jones said: “Launching Sigma Connected into the US market is the next natural step in our global expansion. We are already in the process of onboarding two new US clients and we are building on that by hiring John who, as an industry expert, fully understands the debt collection market and the solutions organisations need to overcome their challenges.”
“I also firmly believe we are unique and different in the US market. This is down to our culture and wealth of knowledge in collections, but also as we can offer a South African offshoring model to US clients which delivers quality, empathy and value for money. We want to do things differently and it’s making people sit up and take notice.”
John Moody added: “I’ve been in the industry for over 20 years and must say that I’ve never experienced a culture quite like Sigma Connected’s.
“There is huge potential for Sigma Connected in the US and I look forward to playing my role in our expansion across the United States in the months and years ahead.”
