Serco Industries Achieves ISO 9001 Recertification with JC Auditors

JC Auditors (JCA) proudly announces the successful ISO 9001 recertification of Serco Industries, highlighting their unwavering commitment to quality workmanship and continuous improvement. This milestone, achieved through a rigorous certification audit conducted by JCA, reinforces Serco’s position as a leader in the trailer manufacturing sector in South Africa. Started in 1981 from humble beginnings as […]

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Ecentric wins Fintech Innovation of the Year at the 2024 Africa Tech Festival Awards

Leading omnichannel payments provider Ecentric and its partners were awarded Fintech Innovation of the Year at the 2024 Africa Tech Festival for their ground-breaking, industry-led Wealth on Wheels (WOW) initiative that aims to revolutionise South Africa’s minibus taxi industry. The Awards, held on 13 November 2024 at the Bay Hotel in Camps Bay, Cape Town, […]

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If AI is set to transform businesses, then why are so many failing to succeed with it?

Generative AI has entered the spotlight as one of the most exciting technological developments. But two questions arise. Firstly, when companies, like AWS and Synthesis Software Technologies, have been using it for years then why is the excitement only brewing now? Secondly, why are so many businesses failing to implement it successfully? This was the […]

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Ethical AI Use in Journalism: Guiding Principles for News Sharing

The integration of artificial intelligence (AI) in journalism has brought about a significant transformation in how news is created, processed, and shared. While AI presents numerous advantages in enhancing the efficiency and scope of news coverage, it also raises critical ethical considerations. This article explores the guiding principles for ethical AI use in journalism. Transparency […]

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How GenAI is reshaping South African retail by enhancing omnichannel CX

South African retail and e-commerce businesses are stepping up their game by weaving Generative Artificial Intelligence (GenAI) into their omnichannel strategies to meet evolving customer expectations. Customers here tend to favour brands that deliver a smooth shopping experience, whether online or in-store. With e-commerce sales set to hit R225 billion by 2025, retailers are keen […]

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AI in Local Journalism: Balancing Innovation with Ethical Practices

As the field of journalism continues to evolve, artificial intelligence (AI) is playing a transformative role in how news is gathered, produced, and delivered. While much of the focus has been on national and global news, AI’s potential in local journalism is equally significant. The Promise of AI in Local Journalism Local journalism has traditionally […]

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Political Conflict in Mozambique Takes a Heavy Toll on South Africa

The geopolitical conflict in Mozambique comes at a very delicate time for South Africa, when logistics and the supply chain are under pressure from several other disruptive challenges says Dr. Juanita Maree, Chief Executive of the Southern Africa Association of Freight Forwarders (SAAFF). South Africa’s business sector has voiced concern over the Southern Africa Development […]

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Infobip recognized as RCS Business Messaging Leader by Juniper Research

Global cloud communications platform Infobip has been named number one among Established Leaders in RCS Business Messaging by analyst firm Juniper Research. In Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024, Infobip has been recognized for its superior product and positioning, and enhanced capacity and capability. Juniper Research scores vendors on a range of factors […]

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