The telecommunications space evolves rapidly, and the skills for this industry are in global demand. This can make it a challenge for telecommunications companies to not only identify but also attract the right talent. To keep pace, internal upskilling is critical, but this in turn can only be achieved with the right people in place. […]
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In the fast-paced world of contact centres, where each interaction is a chance to sell and encourage customer loyalty, one key element emerges as a game-changer: self-discipline. “Amidst the pressures and targets that are characteristic of the industry, developing a culture of self-discipline among agents boosts sales productivity and seamless debit order collections at the […]
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Qlik®, a global leader in data integration, analytics, and artificial intelligence (AI), has sponsored a study by TechTarget’s Enterprise Strategy Group (ESG) to shine a light on the state of responsible AI practices across industries. This landmark research delves into the pressing need for robust ethical frameworks, transparent AI operations, and cross-industry collaboration to navigate […]
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The transportation and logistics industry has been battling the operational and commercial fallout of multiple global crises, including the COVID-19 pandemic and geopolitical conflicts. Because of the industry’s significance for the global economy, risks and challenges facing the industry will continue to receive scrutiny. Aon’s latest Global Risk Management Survey highlights the top risks that […]
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Any discussion about artificial intelligence (AI) and its impact on business would be incomplete without taking a moment to reflect on the technology’s impact on people. However, far from a doomsday outlook where humans have no future in the workplace, AI leveraged correctly has the potential to massively support strategic planning which would have a […]
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Today, Michelin launched its latest research – Unlocking the Power Of TCO: A Fleet Manager’s Guide to Efficiency and Sustainability – an industry first aimed at shifting the mindsets of South African transporters to run more efficient and sustainable fleets. The 2023 Decarbonising South Africa’s Transport Sector report noted that, in South Africa, transport is the third […]
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The vast majority of goods are still transported by sea. According to SAPICS (The Professional Body for Supply Chain Management), sight is often lost, however, of how shipping disruptions have a far-reaching impact on global trade and supply chains, including inflation and food and energy security. To survive and thrive in an environment marked by […]
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A pivotal shift for South Africa’s Skills Development sector, the recent announcement of a three-year extension to the S12H tax incentive, has sparked both relief and renewed uncertainty for companies. While welcomed, it has brought some pressing questions to the fore around the transition to the Quality Council for Trades and Occupations (QCTO) and its […]
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In an era defined by information overload, distinguishing between fact and fiction has become a paramount challenge. Artificial intelligence (AI) has emerged as a powerful ally in the fight against misinformation, employing sophisticated algorithms and machine learning techniques to ensure the integrity of the information disseminated to the public. Dive into this article that showcases […]
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As social engineering attacks continue to rise in sophistication and prevalence, the Payment Card Industry Data Security Standard (PCI DSS) has evolved to address this growing threat. PCI DSS v4.0 places a strong emphasis on social engineering awareness and prevention, going beyond generic security training to mandate specific technology and controls. Previously, many PCI compliance […]
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