Adopting a multi-channel contact centre strategy is key for MNOs to improve CX and boost competitiveness

Most customer facing businesses today have recognised the need to digitally transform and adopt customer engagement solutions that will enhance customer experiences well as market competitiveness, and Mobile Network Operators (MNOs) are no different in this sense. MNOs are no strangers to fierce competition having had to up their game over the years, as they […]

Continue Reading

Outsourcing firm launches new South African venture with Cape Town’s Mitchells Plain set to see new jobs

A respected South African outsourcing firm has announced its entry into the country’s domestic market in a move which will create up to 1,000 new jobs in local communities. Sigma Connected | Credit and Customer Management, which offers ‘white label’ customer contact centre services, has launched Sigma Connected South Africa with a focus on solely […]

Continue Reading

Make a difference: RFA calls for 5l water donations and community drop-off points

The Road Freight Association – Without Trucks, South Africa Stops (rfa.co.za) (RFA) is calling on its members and all industry stakeholders to support the call to provide desperately needed water and other essentials to communities devastated by the floods in KwaZulu-Natal. “Whether you are a large trucking operator or operate bakkies, vans, motorcycles – or someone […]

Continue Reading